Do I have to pay any delivery charges?
Free shipping! We offer free Shipping within India on all orders from www.legitappliances.com.
Do you deliver to all locations in India?
Legit eStore delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.
How much time will it take for the delivery of the order?
We make our best efforts to ship each item in your order within 2-3 working days of the order. Delivery time ranges between 3 to 7 days after dispatched depending on where you are located. This time frame might be affected due to public holidays, natural calamities and other unavoidable circumstances. With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
How will the delivery be done?
Legit eStore process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the consignment to legit eStore.Once the consignment has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment.
How do I check the status of my order?
You can track the status of your order with the tracking number provided to you by us.
What should I do if I receive a damaged package?
Please refuse to accept any package that is in a damaged state. All packages are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center. Please contact us at info@legitappliances.com
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. All taxes are included with the listed product prices.
Are products purchased on Legit eStore covered by warranty?
All Legit products come with a warranty as defined in the Warranty policy. All Legit products are serviceable at all Legit Authorized Service Center, unless specified otherwise.
When can you cancel an order?
You may cancel an order at any time prior to it shipping out. Once shipped, we will not be able to consider cancellation requests, under any circumstance.Should under any reason you would like to cancel an order, contact us and we will try to hold the shipment. However, we cannot guarantee that the cancellation request will be honored.
Legit also reserves the right to cancel your order in case of:
- Problems identified by our credit and fraud avoidance department.
- Inaccuracies or errors in Product or pricing information.
- Limitations on quantities available for purchase.
- Any other reasons beyond reasonable control of Legit.
We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.
What is the refund process post cancellation?
Refund will be done to the original mode of payment and will typically be completed in 7-15 days from the date of initiation of refund. Cancellations will be done as per our cancellation policy and we will cancel all orders within 7 days of receiving the cancellation request.